"I am worried about the son claiming on his dad's estate when he dies"

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"I am worried about the son claiming on his dad's estate when he dies"

Q I BOUGHT an £80 mobile phone last October.

Source Publication: 
ET

All was well until March, when the display failed. The phone was sent to be repaired and was returned having had a "software update". Since then it has been returned a further three times with the same fault. The store manager has given me two options; the phone can be sent for repair or a replacement can be provided – a refurbished mobile. I have intimated that a refurbished mobile is not satisfactory given that I purchased a new phone.