I am supposed to knock off at 9.30pm but by the time I lock up it can take up to an extra 15 minutes. I have for years complained but nothing happens. My boss has offered to pay an extra 30 minutes overtime but it’s not the money - I just would like to finish on time. Now my line manager has said this is what is expects of me as part of my job but as I said my contract does not specify that I am expected to do this. I would just like to finish when I am supposed to according to my contracted hours. Am I within my rights to do this?

You should be entitled to stop when your contract says so. I suggest you consider making a formal complaint and if refused without good reason, your employers may be regarded as constructively dismissing you if they make it intolerable for you to work, and end work at your contracted time. However, do nothing without taking detailed expert employment law advice.

I took out a loan 15 years ago with then my partner in both names? I found out she was having an affair and we parted. I then discovered that she had taken the money that was left but as she had my kids I knew she needed it more than me. I was left to pay back the loan myself. Recently I applied for PPI and they have asked for her permission to investigate as she is on the original agreement can you confirm if she is entitled to any PPI refund if granted?

As the loan was in joint names any compensation will be payable to you both equally unless she signs a discharge of the share.

I am first born from my mum’s marriage to my father, but then my mother remarried and had two other children, out of wedlock. Her (later) daughter is seemingly made executor to her estate handling everything. She has told me nothing. What can I do to stop her and her sister taking everything that belonged to my mum as I do believe my mum wouldn’t have left everything to them.

You may be mentioned in the will, but even if not you have legal rights as a child to a portion of the estate. You cannot be disinherited from certain parts of the estate. Demand info from the executor and if not forthcoming, get a lawyer and threaten enforcement action to secure and recover your lawful inheritance.

We booked a Limo for a 13th birthday party, we were told it would include a DVD presented at the end of the night, which it was, but it was blank. I emailed the Company and they suggested trying on other machines which we did, nothing, so I emailed them again they said they didn't have a copy. We paid £150.00 for the hour genuinely expecting what was said was true, do we have any redress?

Certainly – they are in breach of contract. I would suggest at least a refund of half your fee. It is difficult to put a price on the disappointment – in our family we sometimes still get out the wedding video from 1983 ( in case you’re wondering – I had hair, I smoked and my wee brother had a horrific blond moustache),so the loss of the record of this happy occasion cannot be wished away by the company.