PATIENTS treated in a West of Scotland hospital have confidence in the staff who are caring for them, a new study suggests.
A total of 99% of those who were looked after at the Golden Jubilee National Hospital, Clydebank said they trusted the staff and were treated with care.
The same percentage said they understood how and when to take medicines and were happy about hygiene standards there.
The hospital was also praised for privacy and 92% said they felt invol-ved in decisions on their care and treatment.
However, the hospital scored less well on staff identification with almost 25% saying they didn't know who was in charge of the ward.
A total of 1394 in-patients who were treated between October 2009 and September 2010 were in the survey.
The response rate was 75%, with 1057 people re- turning the forms.
Surveys were sent to a random sample of inpatients as part of Better Together, NHSScotland's national programme to find out what patients think about healthcare services.
Shona Chaib, nurse director at the hospital, said: "We are extremely grateful to all of the patients who took the time out to complete this survey and tell us about their experience.
"Early indications show that the majority of our patients have had a positive experience, but we do not want to be complacent.
"It is disappointing when a patient tells us they have not had the experience they expected so we guarantee that we will look into these areas to see if we can make improvements."
The provisional results will now be examined closely by the NHS National Waiting Times Centre, the NHS special board that manages the Golden Jubilee.
A total of 80% of patients said they were not bothered by noise at night and 82% said they had been given help with arranging transport home.
The full results can be found online at http://www.better togetherscotland.com and http://www.scot land.gov.uk/Home
caroline.wilson@ eveningtimes.co.uk