The McDonald’s restaurant on Main Street n Thornliebank has undergone a new, exciting transformation following local franchisee Jim McLean’s investment in improving the experience for local customers.

The restaurant will also now feature the option for customers to have their food delivered direct to their table.

This significant investment demonstrates the ongoing commitment from all McDonald’s franchisees to towns across the UK as part of an extensive restaurant evolution programme.

Glasgow Times:

Digital innovation is at the heart of the transformation. The big changes focus on providing customers with more choice as to how they order and pay, adapting how the food is prepared and served and offering new technological features to create an environment that is even more welcoming and enjoyable.

With the new addition of table service, customers will be able to order from the new digital kiosks and will now have the option of having their food delivered direct to their table. The restaurant will still offer the option of ordering at the till.

Following a trial last year in 14 restaurants across the UK, table service proved very successful and popular with customers.

As a result, table service will now begin to roll out throughout 2016 to many of the restaurants undergoing digital transformations like the one in Thornliebank. By the end of this year, over 400 restaurants across the UK will offer table service to their customers.

One of the striking new features of the restaurant are the state of the art, self-order kiosks.

Glasgow Times:

These will give customers the option of a brand new experience when choosing and ordering their food at McDonald’s. They will be able to browse the entire menu and check out the nutritional information of each meal at the same time.

Once customers have completed their order, they pay swiftly by card or contactless, and then go straight to a designated area of the counter to pick up their order or take a seat for table service. In the kitchens, new lay-outs and increased technology means McDonald’s iconic products will be made specially to order for customers, with every burger and wrap being freshly prepared.

To complete the digital transformation, free to use tablets have been installed at some tables for customers who want to check their newsfeed and emails or play the latest games. The restaurant redesigns will also include a striking new décor to create an enjoyable space for everyone to enjoy.

Glasgow Times:

McDonald’s franchisee Jim McLean started his career in 2013 and now runs two restaurants in Glasgow. He said: “We’re thrilled with the transformation because we’re committed to offering our customers’ greater choice and good service,” he said.

“Technology has a huge role to play in all walks of life, including our customers’ eating out experience, so the new technology we’ve introduced recognises the way people live their lives today.  The addition of table service enables customers to order at the self-order kiosk and then sit down at a designated zone to get served. From mums coming in with their kids, to people having a working lunch, I expect the feedback to be positive.”

As McDonald’s constantly strives to bring more innovation to customers in the UK; the future could see even more exciting features introduced if current trials prove successful.

This includes the option to customise the classic burgers that customers know and love; and ordering and paying by smartphone. Customers in some restaurants will also be able to enjoy interactive table-tops games whilst they share a meal and even charge their smartphones using wireless charging devices.