It’s one of the most highly-anticipated days of the year where kids of all ages get the chance to thank that special woman in their lives in the attempt to give her a day to remember.
However, Moonpig and Interflora have been among those to be criticised online as Mother’s Day gift orders have either not turned up or haven’t been as expected.
Social media users have flooded Twitter to express their severe disappointment at wilting flowers arriving, the wrong cards and gifts being delivered - or no delivery at all.
@moonpiguk the wrong bouquets delivered and a day late #moonpig #moonfail
— Louie Michelle (@Louie_Michelle_) March 26, 2017
@MoonpigUK payed £46 for flowers that were half leaves and half dead
— cait (@caitnaven) March 26, 2017
@MoonpigUK my mum got her flowers but with a card from "Charlotte". It was a lovely message, I am sure her mum would have loved to read it
— Sam (@thetomshouse) March 26, 2017
@MoonpigUK Less 'arrived in bud' more 'arrived a dud' pic.twitter.com/me0V94TTQj
— Delia Lockey (@DeliaLockey) March 26, 2017
@MoonpigUK this is how the flowers were advertised on the left....and how I am supposed to give to my mum on the right! pic.twitter.com/ajEq2Z3Y6y
— Caroline Harley (@jazzy_cazzy) March 26, 2017
@MoonpigUK I paid £28 for yr mother's day rose & lily bouquet & am so disappointed.The flowers are virtually dead and 2 rose heads missing
— Caroline Harley (@jazzy_cazzy) March 26, 2017
@MoonpigUK are you taking the mick false advertising these are not even worth 10 pound... I got 2 sets of these both awful!! Truly let down😑 pic.twitter.com/kZESUjTPbL
— Jessica (@JessScott_x) March 26, 2017
@MoonpigUK a picture of what was ordered compared to what was received... #awkward #mothersday pic.twitter.com/Sag1fyaVpe
— HollyRosanna (@hollyrosanna) March 26, 2017
I'm howling, my brother ordered a card for my mum from @MoonpigUK and they've sent the wrong card, the panic on her face when she opened it pic.twitter.com/VUF3A6YH3D
— HollyRosanna (@hollyrosanna) March 26, 2017
When @MoonpigUK send your mum the wrong card mum thought I was trying to tell her something!! #morherandnana pic.twitter.com/oFsH3NTbus
— sally conway (@sconway70) March 26, 2017
spend £33 on flowers for mother's day...surely you'd expect them to be alive??? @MoonpigUK pic.twitter.com/MXT3oRUwoL
— liv (@livbondd) March 26, 2017
Disgusted with my @MoonpigUK Mothers Day order. Not fit for purpose and not close to what I thought I was buying for £30! pic.twitter.com/x5nASqGnih
— Molly (@mollllllllers) March 26, 2017
@InterfloraUK ordered online for Mother's Day. Arrived on Thursday and dying already. Very disappointed!! pic.twitter.com/P9gTlNer5Q
— Amy Pettifer (@a_pettifer) March 26, 2017
So I ordered the yellow bunch and my Mum receives the pink bunch!! Surely some mistake!!? @InterfloraUK @BBCWatchdog #gutted pic.twitter.com/Uyj0Dpas5y
— Kim (@Gingerfelix) March 26, 2017
Very very poor product delievered by @InterfloraUK . Good job it isn't a special day! #MothersDay #Sarcasm #Interflora #Flowers
— Adam McClelland (@adam_mcclelland) March 26, 2017
Twitters & @InterfloraUK Question: pics are flowers as advertised compared to as delivered. Delivered cost £45. Should I demand a refund? pic.twitter.com/yYra7ogWo6
— Mike Wilkie (@Mordant31) March 26, 2017
One Twitter user even went as far as to hit out: “Thanks for ruining Mother’s Day! Don’t say you will deliver in time if you’re not going to.”
A Moonpig spokesperson told the Evening Times: “We promise customers delivery between 8am until 9pm, and we expect to make 90% of all deliveries before 2pm.
“We take the quality of our products extremely seriously, launching a ‘Freshness Promise’ this year, and apologise to any customers who have had issues.
“In the rare event that things go wrong, we ask that customers get in touch with our Customer Service teams via flowers@moonpig.com where we will do everything we can to remedy the situation.”
READ MORE: Give your mum a mention on the Evening Times
Interflora added: “We, in conjunction with our network of florists, deliver millions of bouquets a year to the delight of our customers.
“As one of our biggest delivery times of the year, the Mother’s Day weekend has seen some queries regarding orders.
“While it is a small number of the overall volume, we do take each and every enquiry very seriously.
“We have a very dedicated and hard-working customer support team who are working with our customers to put things right, according to our Interflora Promise.
“We apologise to the customers affected and will ensure that all queries are resolved as soon as possible.”
If you’ve been affected by any of the above, let us know in the comments section.
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