Gutted Green Day fans who were let down by concert organisers at the last minute after the Bellahouston Park gig was cancelled last week have been dealt another blow.

After being told they would be able to apply for refunds on tickets, it has now emerged that money fans paid for booking and postage is being kept by the ticket seller.

Ticketholders have been taking to social media to complain to provider SEE Tickets.

READ MORE: Green Day members speak out as bar staff told they won't be paid for cancelled gig

One disappointed ticket-holder Morty Smith, who said she flew back to Glasgow from Spain for the gig, contacted SEE Tickets to describe how she had only received a partial refund for her Green Day tickets.

A representative for the seller replied: “A face value refund was issued, the booking/transaction fees are non refundable.”

Agitated with the answer, the customer highlighted how she paid £56.25 per ticket and only received a refund of £100, meaning she went left out-of-pocket by a considerable £12.50 which she paid in fees.

Evening Times:

“This is because the fees have been retained,” was the reply.

The customer was then repeatedly told to refer to the company’s rules on booking and postage fees after which the representative stopped replying back to the customer’s queries.

According to SEE Tickets’ regulations on booking fees, the face value of a ticket is set by the event organisers.

The company adds: “Most don’t pay us anything to sell their tickets so, in order to make money, See has to charge a little bit on top.

Evening Times:

“The ticket cost is the face value plus the booking fee. We have to do this on a per-ticket basis to cover the cost of providing a seven-days-a-week, 24-hours-a-day booking service, labour costs, credit card commissions, and all the other costs associated with running our business.

“The actual amount we charge is negotiated with the venue or promoter for each event.”

READ MORE: Impromptu ‘Green Day gig’ saves the day hours after US rockers cancel Glasgow show

Social media users were also quick to pick up on how another ticket-seller, Eventim, made a U-turn on a similar policy to refund all booking and transaction fees after Adele cancelled two Wembley concerts this month.

The move came after pressure from angry customers.

The Evening Times has reached out to SEE Tickets for comment on the matter but has yet to hear back.

However, according to consumer rights group Which?, customers should always check the ticket-sellers’ terms and conditions before buying because, although they’ll get the face value of their ticket back, they may be “out-of-pocket on the extra fees charged by [the] ticket seller.”

Listing a name of sellers who do not offer the aforementioned, SEE Tickets has been mentioned, as have Gigantic and Stargreen.

READ MORE: ‘Left Glasgow pure steamin’ - City makes its mark on Green Day as band heads off

The Evening Times reported on July 4 how organiser PCL Presents told fans in a shock statement: “We are sorry to inform you that due to adverse weather conditions it is no longer safe for the bands to perform on stage and unfortunately today’s show will be cancelled.”

The announcement came just hours before fans were set to head to the venue to see the US rockers.

Since the incident, gig organiser PCL Presents has said it is investigating whether other subcontractors “could have done more or could have been better prepared.”