A FURIOUS easyJet customers has claimed she was forced to sleep on the floor at Glasgow Airport in temperatures of -3° after being left stranded for almost 24 hours.

Michelle Robinson-Bryce said it took airport staff 11 hours before offering herself and four friends accommodation at a nearby Normandy hotel.

Shockingly the group, who were put in a taxi by easyJet staff, ended up having to come straight back to the airport because hotel staff didn't know anything about the booking.

And when they arrived back, the easyJet service desk was closed leaving Michelle and her friends to sleep on floors and across chairs for hours.

Along with the "catalogue of errors" the group were not offered vouchers to get themselves a meal until they had been waiting for 10 hours.

The drained women eventually got on a flight to Luton at 7am on Monday, having arrived at the airport at 10am on Sunday.

One of the group, Michelle Robinson-Bryce, from Quainton in Buckinghamshire, has complained but has been frustrated in her attempts to have the issue resolved.

Michelle, 31, said: "We went to Glasgow for a weekend trip away. The flight out there was completely fine then the service we had at the airport on the way back was unreal.

"We went through security only to be told our flight had been cancelled. We were taken round the back to the easyJet desk.

"The staff said it was due to adverse weather conditions and they couldn't do anything.

"So we went and got food and went back to the desk to ask if there was anything we could do at all or if they would put us up in a hotel but they said they couldn't.

"The airport was freezing. When we looked at the temperature it was -3 inside the airport in the evening."

After waiting around the ladies heard other passengers saying they had been given a hotel, but all they were given was a food voucher, at 8pm.

Michelle, who is a full time carer to her children, added: "We were totally exhausted.

"I've got two disabled children who I had to get back to. The girls who I was with needed to get back for work too. It was just a catalogue of errors.

"By 11pm we went up and asked them to sort us a hotel, they came over an hour later and said 'we've got you a room at the Normandy hotel' and piled us in a taxi.

"We got to the hotel and explained the situation and they said they knew nothing about it. There was no booking."

The group then had to trail back to the airport, only to find that the helpdesk was now closed.

"It was as if they were just trying to get rid of us until they finished", said Michelle.

She added: "We ended up sleeping on the floors with our jackets over us as they said they didn't have any blankets or anything.

"When we did ask for blankets the response was 'Well we're stuck here and cold too.' It was just an awful experience."

Michelle says that the next morning, a member of easyJet staff named Joanne Simpson did more in five minutes than the rest had done in the whole of the previous day.

"She put us on standby seats which the other staff had said they couldn't do. And she got us on a flight directly to Luton which we had needed in the first place.

"I've complained, sending emails back and forth but I'm just getting nowhere.

"All I get directed to is their policy which does actually state that when there is a delay passengers will be provided with food, drinks and accommodation", she said.

easyJet have been contacted for comment.

In October this year, mother Daisy-May Henderson complained about the "horror film" hotel she and her family were sent to after their easyJet flight was cancelled.

She had pictures which showed exposed wiring, mouldy walls, filthy plumbing

and a huge pile of rubbish beneath the balcony.

Another snap showed the lock on their hotel room door hanging off.

One month earlier passengers were furious after a flight was delayed by almost four hours because a pilot reported that he was "too tired" to fly.