ScotRail have come under fire after Ed Sheeran fans and commuters were caught up in chaos at Glasgow Central ahead of the first night of the singer's sold-out show.
Queueing systems were put in place for those heading to the gig, however people trying to get home from work hit out at the rail network after the crowds prevented them from catching their train home.
On top of the mass of crowds, travellers were also dissapointed at the long queues for tickets, lack of extra carriages and lack of extended services for those heading to the concert.
One gig-goer said: "Your idea of 3 carriages to Mount Florida for the Ed Sheeran gig last night was nothing short of disgraceful. Customer safety and service right out the window. Staff asking people to "squeeze down further" shocking treatment!!!"
Another added: "Possibly the biggest gig of the year. Ed Sheeran/Hampden Park. The transport network has know for a year. So...why no additional trains or even extra carriages put on?"
We have queuing systems @NetworkRailGLC if you're heading to @EdSheeran at Hampden.
— NetworkRail Scotland (@NetworkRailSCOT) June 1, 2018
Buy your ticket before joining the queue.
Station is busy but Q is moving quickly. We'll get you to the gig as quickly as we can. pic.twitter.com/Mqz1FYDLVC
What an eventful journey to get to Ed Sheeran. 12 hours after leaving Elgin we got to hampden. @scotrail were not prepared and created utter chaos but Ed was awesome #glasgow #EdSheeran pic.twitter.com/siaRHHwwEG
— Liza (@FallenAngelLD) June 2, 2018
@ScotRail Look another full train with standing room only. People going to see Ed Sheeran. Why is the train not sufficient enough for all the passengers? pic.twitter.com/Ikuybw5C9K
— Adam Beck (@adambeck79) June 2, 2018
@ScotRail your idea of 3 carriages to Mount Florida for the Ed Sheeran gig last night was nothing short of disgraceful. Customer safety and service right out the window. Staff asking people to "squeeze down further" shocking treatment!!! #Scotrail
— Craig Macdonald (@CraigMacd1988) June 2, 2018
Possibly the biggest gig of the year. Ed Sheeran/Hampden Park. The transport network has know for a year. So...why no additional trains or even extra carriages put on? #Chaos #Scotrail
— Sarah Atkin (@SarahBlackIsle) June 2, 2018
So Fans attending the #edsheeran @Hampdenpark tonight , an insight to the travel chaos for 2morro would be amazing! Is #scotrail worth the agro or a #taxi ? ( central station to mnt florida)
— Hazel Farrow (@hazel_farrow) June 1, 2018
Train to Neilston at 1905 over packed. Next train only 3 carriages to Cathcart at 1915 over packed unsafe when football is on it is more organised it seems
— Pauline Slaven (@slaven_pauline) June 1, 2018
You should have taken a picture of the queue for tickets! Disgraceful. Missed two trains due to not having a separate queue for those of us not going to Hampden and wanting home after work and your staff being more interested in the film crew rather than doing their jobs
— Shelley Mullen (@legallyshell) June 1, 2018
Getting home to Cathcart terrible service. Does not appear to be any extra carriages or trains. For concert
— Pauline Slaven (@slaven_pauline) June 1, 2018
Not impressed. Not safe. Awful
Also, Glasgow Central seems to have ground to a halt due to people wanting to get a train to Mount Florida for the Ed Sheeran mass hypnosis session.@ScotRail organisation means people are now going feral and eyeing up other people as food in case the Krispy Kreme shuts
— Tony (@_Inno) June 1, 2018
@ScotRail 4 ticket machines and only 2 working. Well done ScotRail for your absolute poor attempt for an Ed Sheeran gig. Next time, why not have your ticket operators standing to take tickets. pic.twitter.com/aztukjziwU
— Bear (@Bear18586) June 1, 2018
Missed two trains now because of the mass of Ed Sheeran fans queueing for train tickets at central - no separate provision for passengers not going to the event. Surely you can do better than this @networkrail @ScotRail
— Kirsteen Paterson (@kapaterson) June 1, 2018
@ScotRail it’s 5pm on a Friday with Ed Sheeran playing Hampden. Instead of shouting at people to squeeze onto the trains maybe put on one with more than 3 carriages? I’m 8 months pregnant, insanely warm & trying to get home from work. 👍🏻
— Kerstin Lamb (@KerstinLamb) June 1, 2018
Really wish ScotRail would start putting extra carriages on when big events are happening. Trains are absolutely shambolic every time there's rugby or football on, and the Ed Sheeran gig today has crippled every Glasgow train
— Andrew Young (@AndrewYoung362) June 1, 2018
Ahead of tonight's gig, ScotRail have assured travellers that there will be extra carriages to and from Mount Florida and advised heading to the station as quickly as possible after the gig as trains will be exceptionally busy.
We're looking forward to getting you to & from @edsheeran at Hampden later.
— ScotRail (@ScotRail) June 2, 2018
Adding carriages on routes to Glasgow and between Glasgow Central & Mount Florida, the closest station.
ℹ️ Our advice https://t.co/bZlRvoqPVZ pic.twitter.com/c3awYXzVLa
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