TELECOMS giant BT will create 50 permanent jobs in Glasgow as part of its goal to provide the best customer service in the UK.

The company, who are creating more than 1,000 permanent jobs across the UK, also say the move is part of their commitment to answer 100 per cent of customer calls in UK and Ireland call centres by 2020.

The customer advisor roles will be created across BT’s consumer division in the UK and Ireland.

Building on the 1,100 roles created across the UK in the last year, BT Consumer will no longer use contract roles and has created these new permanent positions across a number of locations including Glasgow.

All customer advisors currently on contract roles at BT Consumer’s sites across the UK will be offered these new roles.

Marc Allera, CEO of BT’s vonsumer business, said: “We’re continuing to invest across the UK to give our customers the best connections, service, and experiences. These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”