Information supplied by the City Centre Response Team to the police has also resulted in a 15% drop in vandalism and 13% drop in drug supply since the group was set up last year.
Ostensibly the team's job is to respond to the concerns of businesses and the community in tackling crime and antisocial behaviour.
They issue on-the-spot fines for littering, fly tipping and dog fouling, and deal with problems ranging from begging and drug dealing to vandalism and homelessness.
What than translates into on a daily basis is a guiding hand to help those most in need.
After a morning briefing, alerting officers to crime hotspots and trends, community enforcement officers Karen and Debbie (NO LAST NAMES) walk the streets of the city centre, checking the lanes are clear of signs of drug use and crime and offering advice and encouragement to those who exist on the periphery of society, clinging to a life on the edge.
Debbie said: "It's like opening a book every day, different people with different problems.
"You walk up a lane and don't know who's going to be there or what they're going to be like.
"We can phone the street team and they'll take them to the Hamish Allan Centre and link them up with a drug worker or a welfare officer to give them a step in the right direction.
"It's all about communication skills: you treat people as you would like to be treated yourself.
"Sometimes they don't want to talk to you and you don't push it.
"They eventually come to us, it takes a wee while to build up trust, but they will say, 'That place you mentioned, can you give me the phone number?'"
Karen and Debbie's beat patrols the city's Style Mile, the z-shape of shopping streets snaking through the city centre from Argyle Street, along Buchanan Street to Sauchiehall Street.
As shoppers wander from store to store and office workers rush out on their lunch break to grab a sandwich they have no idea what goes on a few metres out of view.
Behind the trenches of roadworks at the entrance to Sauchiehall Lane we find the scant belongings of those who have set up home in the doorways; bundles of blankets are more like a collection of rags than the makings of a bed.
They curl up to sleep behind full-height iron gates, making the tiny space even more cramped and prison-like.
"About six people sleep here," says Karen, looking around for signs of life.
"Until last week there was a couple, the girl was pregnant and went into rehab."
Something moves in a jumbled pile of cardboard hidden behind a bin.
First they see a foot, then a head, and an old man peeks out from under a blanket. "Are you OK?" asks Karen. "Do you need a sleeping bag?"
The rain is pouring down and the narrow doorway in a lane behind St Enoch Square in Glasgow would offer little shelter to a dog, let alone a grown man.
Martin says he's fine, then nods, yes, a sleeping bag would be good.
He's a new face to Karen and Debbie,.
Enforcement offices also supply intelligence to the police which has resulted in a 34% drop in serous assaults, 15% drop in vandalism and 13% drop in drug supply since the team was set up last year.
Heroin, cocaine and legal highs are the most common drugs used by those living on the streets.
Many are in homeless accommodation but are still magnetically drawn to the city centre.
Debbie said: "They don't want a house, they don't want responsibility. I don't know if they've become institutionalised but we just try and encourage them to make the change themselves and get them to communicate with people to make change in their lives."
As they walk the streets, Karen and Debbie meet familiar faces and over time build up knowledge of their chaotic lives and problems.
The rain pounds down on Argyle Street when we stop to talk to a girl sitting on the ground perched on a soggy square of cardboard tucked under a bus shelter.
There's a single 20p in the paper cup she offers up to passers-by, rushing to get out of the rain.
Karen asks if she's hungry and suggests places to go where she can find a free cup of coffee to warm her up,
When the girl shakes he head, Debbie joins in with the names of refuges and hostels, any number of places offering shelter.
In a lane behind a pub in the Gallowgate, a board has been moved to allow access to waste ground.
These are the signs the rest of us either hurry past or don't notice at all.
For Karen and Debbie it's a signal that something is amiss.
Climbing through the fence, we find the ground littered with the detritus of drug use, including used needles.
The officers log the details and address and will put a call in to have the area secured and cleaned up.
Debbie said: "Our job is all about public safety."
The safety of the officers is just as important, they wear camera that record moving images of the people they deal with, if evidence is needed at a later date.
On their shoulder is a constantly crackling radio, linked up to a network of security guards in the city's stores.
Karen said: "Getting the police involved is a last resort.
"We're just trying to diffuse the situation as best we can."
Ann Fehilly, head of service within Community Safety Glasgow, said the officers are the glue that binds essential services in the city centre.
She said: "They are the eyes and ears of the council in making sure the relevant services know what needs to be responded to rather than being dependence on somebody reporting it.
"The City Centre Response Team has been extremely successful, testimonials from our partners pay tribute to that."
The officers are ambassadors for the city, giving directions to tourists, helping someone who has been the victim of pickpocketing and pointing the homeless in the direction of a bed for the night.
To those they help. they are more like guardian angels, a vital link in the chain that keeps the city's streets safe.