Council gets tough on bad behaviour

EAST Dunbartonshire Council has outlined for the first time how it will deal with customers who behave badly towards its employees.

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The newly-introduced Unacceptable Customer Behaviour Policy details what behaviour the council will not tolerate as well as what action it will take against persistent offenders.

There is a wide range of actions which are deemed unacceptable .

The council says aggressive or abusive behaviour such as shouting, threats or violence or remarks which are derogatory, inflammatory and unsubstantiated will not be tolerated.

It also insists it will not accept anyone making unreasonable demands of the council, including routinely ignoring procedures for dealing with queries or complaints, making unreasonable demands on the council or its employees or making excessively frequent visits calls or letters or insisting on dealing with a particular employee.

Local government

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