Council gets tough on bad behaviour

EAST Dunbartonshire Council has outlined for the first time how it will deal with customers who behave badly towards its employees.

Loading Comments
Share
Print

The newly-introduced Unacceptable Customer Behaviour Policy details what behaviour the council will not tolerate as well as what action it will take against persistent offenders.

There is a wide range of actions which are deemed unacceptable .

The council says aggressive or abusive behaviour such as shouting, threats or violence or remarks which are derogatory, inflammatory and unsubstantiated will not be tolerated.

It also insists it will not accept anyone making unreasonable demands of the council, including routinely ignoring procedures for dealing with queries or complaints, making unreasonable demands on the council or its employees or making excessively frequent visits calls or letters or insisting on dealing with a particular employee.

Local government

Commenting & Moderation

We moderate all comments on Evening Times on either a pre-moderated or post-moderated basis. If you're a relatively new user then your comments will be reviewed before publication and if we know you well and trust you then your comments will be subject to moderation only if other users or the moderators believe you've broken the rules

Moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours. Please be patient if your posts are not approved instantly.

146489

Have you got a story?

Contact the news desk on 0141 302 6520 or email news@eveningtimes.co.uk
            Michelle McManus            
                       

Michelle McManus

                       

Sussed in the City

                       

What Robert De Niro and my mum have in common

           
Free swim at a Glasgow Club pool for every reader - Click here

Entertainment

Lifestyle

Wedding
Janice Bell

Janice Bell

You couldn’t make up half the stuff that happens to PA Janice Bell- some of the jams she gets herself into are worth a story or two.

                Games news:                
                               

Putting the world to rights

                               

Gail's Gab

                               

Embrace the sun but be careful

               
Cat’s Eyes on Glasgow

Cat’s Eyes on Glasgow

Cat Cubie’s job is to find and share with you the fabulous things the city has to offer, from gigs to gastro.