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Call centre bosses offer hope 950 jobs are safe
 
Our front page story on the call centre threat
Our front page story on the call centre threat
 

by Gordon Thomson

CALL centre workers involved in a multi- million pound buy-out were today given hope their jobs may be safe.

New bosses at Barclaycard insist no decision has been taken about the future of the centre in Cumbernauld despite staff fears of mass sackings.

The Evening Times told last night how 950 workers at the Goldfish call centre were worried for their future.

But today their new bosses said any decision wouldn't be taken until later in the year after they finalise buying the Goldfish credit card business.

Barclaycard is expected to complete the £35million deal for the business, which includes the Morgan Stanley credit card, in early summer.

Barclaycard will then take on 1.7million extra customers - around 800,000 Goldfish credit card holders and another 900,000 Morgan Stanley credit card holders, as well as the staff at Cumbernauld.

Barclaycard today confirmed it hopes to complete the buy-out by June but officials said it was too early to give any job guarantees to workers in the North Lanarkshire.

Its spokesman said: "We have not made any firm decision about the business.

"We have not decided to close the call centre, that decision has definitely not been made.

"We are acquiring 1.7m additional customers and we require people to look after them.

"At the moment there is no reason why we would consider closing the call centre. We don't have enough call centre staff to deal with so many new customers."

The admission comes despite Barclays operating several call centres in India as well as locations at Stockton on Teeside, Liverpool and Northampton.

It's possible the Cumbernauld workforce could be asked to take on new roles by helping to promote other Barclay brands such as insurance and mortgages.

The new owners also stress they are buying a business they want to grow, not shrink.

New York-based Morgan Stanley owned the Goldfish brand until it was hived off.

It is now owned by US giant Discover Financial Services, one of the biggest credit card issuers in the US.

Barclaycard's chief executive Antony Jenkins said: "Barclaycard is one of the largest card issuers in the UK with acknowledged expertise in risk management, customer data management and marketing.

"Discover's UK credit card business has similar credit characteristics to our existing UK business.

"The combination provides an attractive opportunity to deploy our expertise across a larger number of cards and customers."

Union official Hugh Scullion of Unite, which has expert knowledge of the call centre industry, has warned that the buy-out will trigger rationalisation and warned that is likely to result in job losses at Cumbernauld.

Publication date 08/02/08

Posted by: SwimFishSwim, Glasgow on 1:48pm Fri 8 Feb 08
Is it just coincidence that the featured advert accompying this article is for the careers service?
Posted by: CecilBagshot, England on 2:02pm Fri 8 Feb 08
One wonders what the new masters at Goldfish will do when they find out they have to retreive all the cardholder data from Chicago... Hmm data protection act not apply here?
Posted by: Sydney Meriwether, Glasgow on 2:59pm Fri 8 Feb 08
We have not decided to close the call centre, that decision has definitely not been made....

A trained mouthpiece spouting corporate disinformation from outsourcing late adopters in order to protect brand image and bolster share prices.

Last year Barclays group made more than £7billion profit, but still closed their Manchester call centre and sent 600 jobs to India, prompting the chief executive of Barclaycard, Antony Jenkins, to say: "Decisions like these are never easy". Amicus union official Steve Pantak responded: "We believe it totally inappropriate for this large and highly-profitable employer to announce closures and job losses".

At the end of the day when you work for greedy clowns like these your job is never safe, sorry.
Posted by: uggboot3, hillhead on 3:43pm Fri 8 Feb 08
Is it just coincidence that the featured advert accompying this article is for the careers service?


Install the Firefox browser and the Adblock Plus extension. Bye-bye to ads.
Posted by: Sydney Meriwether, At home on 3:49pm Fri 8 Feb 08
SwimFishSwim wrote:
Is it just coincidence that the featured advert accompying this article is for the careers service?
No, it's actually just doubleclick's ad placement algorithm interpreting the contents of the page and then serving ads targeted at the assumed audience.
Posted by: roor06, glasgow on 4:22pm Fri 8 Feb 08
Money talks bullsh*t walks ...
Posted by: Ian, Glasgow on 5:01pm Fri 8 Feb 08
Sydney Meriwether wrote:
We have not decided to close the call centre, that decision has definitely not been made....
A trained mouthpiece spouting corporate disinformation from outsourcing late adopters in order to protect brand image and bolster share prices. Last year Barclays group made more than £7billion profit, but still closed their Manchester call centre and sent 600 jobs to India, prompting the chief executive of Barclaycard, Antony Jenkins, to say: "Decisions like these are never easy". Amicus union official Steve Pantak responded: "We believe it totally inappropriate for this large and highly-profitable employer to announce closures and job losses". At the end of the day when you work for greedy clowns like these your job is never safe, sorry.
I agree with you Sydney. However, it is certainly not just Goldfish / Barclays etc etc. NO job ANYWHERE is safe nowadays and it is something we just have to get on with. Gone are the days of a 'job for life'
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