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Why did they wait until 4am?
 
'There was a number on the text but it keeps going dead'
'There was a number on the text but it keeps going dead'
 
Morag Taylor has her passport but nowhere to go, as do Derek and Jean Hamilton, below, and John and Moira Ramsay, bottom
Morag Taylor has her passport but nowhere to go, as do Derek and Jean Hamilton, below, and John and Moira Ramsay, bottom
 
 
 

by Deborah Anderson

OUTRAGED holidaymakers hit out after they were left stranded at Glasgow Airport in the latest airline holiday firm crisis.

Some passengers were distraught when they turned up to find out they were not going anywhere after the XL Leisure Group ceased trading.

Dozens of passengers were due to fly with the firm on a 7am flight to Tenerife. Many had booked months ago.

Travellers started arriving from 4am but when they entered the airport they were faced with a sign on departure boards saying Cancelled'.

Agents from Servisair handed out leaflets, but there was no rep-
resentative from XL.

Jean and Derek Hamilton, from Clydebank, were looking forward to two weeks in the sun as a birthday celebration for Derek.

But Mr Hamilton said the first he heard from tour operator Freedom Flights was at 7.30am. A text message was sent from them half an hour after the flight was originally due to take off.

Mrs Hamilton, 49, said: "We're gutted. We are sitting here with our bags packed for a two-week holiday.

"We paid in full 12 weeks ago and the first we heard about this was when we turned up at the airport.

"It is just a horrible feeling, but we are not going away from the airport without fixing a holiday".

The text message sent to Mr Hamilton simply stated their holiday had been affected.

He said: "I thought we would be okay booking with what would be a reputable firm but obviously not.

"There was a number on the text message that I was to call, but when I phone it keeps going dead.

"We have asked about flights at all other desks at the airport, but there does not seem to be much going out today."

John and Moira Ramsay, from Campbeltown, were supposed to be celebrating their silver wedding anniversary.

To mark the event they had booked a two-week break, but several hours after they were due to depart they were still sitting at Glasgow Airport.

Mr Ramsay, 46, said: "We travelled from home last night and stayed at an airport hotel, but when we came over this morning we looked at the screens and saw the flight was cancelled.

"You always think it will happen to someone else, but now we are caught up in this fiasco.

"We are certainly not going back home and will wait here until we can get an alternative.

"What annoys me is the firm must have known this was going to happen, but it was not until 4am that passengers realised what was happening."

Beatrice and Steve Barker, from Dundee, had just been dropped off at the terminal when, moments later, they discovered they could have done with a return taxi journey.

They had paid £140 to travel direct to Glasgow this morning.

Mrs Barker said: "We had just got out the taxi, walked through the terminal doors and there was a sign saying cancelled'.

"Some people who live locally were able to go home and others got in their cars to go to Newcastle for EasyJet flights, but we are stuck here.

"I work in a doctor's surgery and we all have to book our holidays early. We are so disappointed and even if we can get somewhere in Spain it would be worth it."

Morag Taylor, 58, drove from her home in St Albans, Hertfordshire, with her partner Ron Sangster and his mother Jean.

Morag did not take the most direct route because she drove to Stranraer to pick up Ron and then on to Perth, where Jean lives.

They were looking forward to boarding their holiday flight in Glasgow this morning, but Morag spent hours on the phone desperately trying to find out news.

"I can't believe what has happened. After weeks of planning and booking it's heartbreaking," she said.

"We want to get angry, but there is no one here to take it out on so what's the point? My partner's a long-distance lorry driver and this is the only two weeks of the year he could get.

"To make matters worse, a friend wanted to join us at the last minute and has booked an evening flight to Tenerife. Now the three of us do not even know whether we will be able to join him."

Publication date 12/09/08

Posted by: SPAMALOT, southside on 11:20am Fri 12 Sep 08
According to sky news it went into admin at 1am.
Posted by: KB, Glasgow on 11:29am Fri 12 Sep 08
Interesting that XL France and Germany are still operating as normal. Is this perhaps that the government there take an interest in what is going on?

http://www.xl.com/
Posted by: Hoof Hearted, GlasVegas on 11:38am Fri 12 Sep 08
Irrespective what time it happened, surely the management knew they were facing difficulties weeks, if not months earlier.
Surely they should have realised that worst case scenario, they fold an dleave people stranded. Why not have some contingency plan to put in place when that happens?
Don't just leave people high and dry.
Posted by: marty, Glasgow on 12:11pm Fri 12 Sep 08
It's unfortunate that another struggling business has gone under - but why no mention of the job losses? These people are the real losers, not the package holiday-makers who have been sadly inconvenienced. At least they have ATOL protection, travel insurance and failing that, credit card protection. UK consumers are very well protected indeed.

And the idea that a struggling company would announce "We're having cashflow problems due to higher fuel costs and lower passenger numbers, so you might want to cancel your holiday with us just in case we go into receivership before your week in Costa del Sol" - get real! The directors woyuld have been trying their hardest to keep the compant afloat for the good of everyone - themselves, shareholders, employees and customers.

I'd imagine the staff were the last to find out the firm had gone bust.
Posted by: Joe Shmo, Glasgow on 12:28pm Fri 12 Sep 08
No ATOL protection if it isn't a package holiday. You book the flights, hotels etc yourself then its not covered.
Posted by: 2for1, Glasgow on 12:46pm Fri 12 Sep 08
marty wrote:
It's unfortunate that another struggling business has gone under - but why no mention of the job losses? These people are the real losers, not the package holiday-makers who have been sadly inconvenienced. At least they have ATOL protection, travel insurance and failing that, credit card protection. UK consumers are very well protected indeed.

And the idea that a struggling company would announce "We're having cashflow problems due to higher fuel costs and lower passenger numbers, so you might want to cancel your holiday with us just in case we go into receivership before your week in Costa del Sol" - get real! The directors woyuld have been trying their hardest to keep the compant afloat for the good of everyone - themselves, shareholders, employees and customers.

I'd imagine the staff were the last to find out the firm had gone bust.
Thanks marty, as someone who works for an airline, it's very troubling for my coleagues and I when news like this breaks, on what is now becoming a weekly event it seems! Like you say, the majority of people will get their money back and suffer no more than an inconvenience, but no one thinks about the employees... the punters loose two weeks holiday and at most a few hundred quid... we can loose everything!

2f1
Posted by: jkr, Lochwinnich Greater Glasgow on 2:53pm Fri 12 Sep 08
KB wrote:
Interesting that XL France and Germany are still operating as normal. Is this perhaps that the government there take an interest in what is going on? http://www.xl.com/
I hope we get an explanation why XL is still able to operate normally in France and Germany while they can be closed down in 5 minutes in the UK
Posted by: 2for1, Glasgow on 3:08pm Fri 12 Sep 08
From the XL Airways Germany website:

The British Airline and travel business XL Leisure Group Plc. ("XLGUK") has gone into Administration after a long and protracted attempt to restructure the business.

Straumur-Burdaras Investment Bank hf. ("Straumur") acquired XL Airways France and XL Airways Germany today. XL Airways France and XL Airways Germany have independent management teams and are distinct operations from XLGUK which are profitable and financially viable.

Straumur will acquire the business immediately and run the business as normal. Therefore there will be no disruption to the integrity of XL Airways France's and XL Airways Germany's flight plans and tourist programmes.


Guess the problem with XL in the UK, was they couldnt find anyone to help finance them like the German and French subsiduaries!

2f1
Posted by: Big Al, Glasgow on 6:04pm Fri 12 Sep 08
jkr wrote:
KB wrote:
Interesting that XL France and Germany are still operating as normal. Is this perhaps that the government there take an interest in what is going on? http://www.xl.com/
I hope we get an explanation why XL is still able to operate normally in France and Germany while they can be closed down in 5 minutes in the UK
I think it was reported a couple of weeks ago that XL were running into cash problems. I don't think its a case of a company closing down in 5 minutes - its more a case of suppliers no longer willing to provide credit for them to continue.

http://business.time
sonline.co.uk/tol/bu
siness/industry_sect
ors/leisure/article4
641144.ece
Posted by: jrb, glasgow on 6:27pm Fri 12 Sep 08
Lets hope the leaders of unions in scotland focus on doing what they can for the workers who have lost their jobs rather on urging their members to come out on strike,at least their members are still in a job so stop been greedy,the whole country is suffering at the moment not just public sector workers..
Posted by: think, glasgow on 6:55pm Fri 12 Sep 08
jrb, spoken like a true member of management - shut-up and take what you're given - just be grateful etc etc
Posted by: jrb, glasgow on 9:33pm Fri 12 Sep 08
think wrote:
jrb, spoken like a true member of management - shut-up and take what you're given - just be grateful etc etc
In the current situation union leaders are behaving irresponsibly in calling for industrial action,what makes council workers different!and the vast majority of the public despise them and rightly so!.. this is the 21fst century not the 1930s.
Posted by: SPAMALOT, southside on 11:07pm Fri 12 Sep 08
jrb wrote:
think wrote: jrb, spoken like a true member of management - shut-up and take what you're given - just be grateful etc etc
In the current situation union leaders are behaving irresponsibly in calling for industrial action,what makes council workers different!and the vast majority of the public despise them and rightly so!.. this is the 21fst century not the 1930s.
all things bright and beutifull am all for sacking thev lazy people in the safety zone ie the cooncil workers wont work cant work. Take there pensions away an d there coffee machines there aw inter bred
Posted by: glaped, glasgow on 12:01am Sat 13 Sep 08
Interesting that XL France and Germany are still operating as normal. Is this perhaps that the government there take an interest in what is going on?

http://www.xl.com/

Hardly think so the goverment are scum
Posted by: The thinking alternative, City centre on 4:44am Sat 13 Sep 08
As a taxpayer, I'm afraid I don't want my cash used to bolster nonviable companies. Let's not blame the government for a private company going bankrupt because it never had a robust buisness model. I wish people would stop sitting on their backsides and expecting the Government to bail them out and support them. This 'everything for nothing', 'It's everyone elses fault' culture is the scourge of modern Britian.
Posted by: trench, possilpark on 5:12am Sun 14 Sep 08
follow the boys scout motto.....'be prepared,' that is for all scenarios and for large corporate companies,... not to have a contingency plan on hand puzzles me, is there no dependable head of companies available anymore? makes people wonder,... a good motto for these chancers (and every one knows it by heart nowadays is).... 'i am not to blame, i am chairman of the board'.snigger!
Posted by: SPAMALOT, southside on 4:22pm Sun 14 Sep 08
The thinking alternative wrote:
As a taxpayer, I'm afraid I don't want my cash used to bolster nonviable companies. Let's not blame the government for a private company going bankrupt because it never had a robust buisness model. I wish people would stop sitting on their backsides and expecting the Government to bail them out and support them. This 'everything for nothing', 'It's everyone elses fault' culture is the scourge of modern Britian.
What are you on about did the government not just bail out a private bank recently????????Did the bank not have a robust buisness model.
Posted by: The thinking alternative, City centre on 6:51am Mon 15 Sep 08
SPAMALOT wrote:
What are you on about did the government not just bail out a private bank recently????????Did the bank not have a robust buisness model.

You clearly are refering to Northern Rock. The Government (ie taxpayer) rescue package was an absolute disgrace because it did have a seriously flawed buisness model which came back and bit its arse. Anyway, you (and I) digress.
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