Response has been named winner of the Financial Services Outsourcing Project of the Year in the influential National Outsourcing Association (NOA) Awards.
It picked up the award in partnership with Hiscox. Response handles the insurance provider's sales and customer service activities and has helped generate new business for the client.
Brian Bannatyne, managing director of Reponse, said: "It's a real coup for us to have our long standing partnership with Hiscox honoured. The team demonstrate our strengths in innovation, customer service excellence and delivery of solutions in our work ."
"With our list of achievements growing, this latest win highlights the progress we continue to make towards our vision of creating a unique business in the contact centre industry."
Deepak Soni at Hiscox added: "The professionalism from Response has been strong and has helped Hiscox deliver excellent service."