ALMOST a third of complaints made by patients to a health board related to the behaviour of medics.
Staff attitude and communication made up 32% of all complaints made to NHS Lanarkshire last year, with 38% related to clinical treatment.
Complaints about Hairmyres Hospital, East Kilbride, fell 7% and Wishaw Hospital fell 13%, but those about Monklands Hospital, Airdrie, rose 19%.
Among the complaints listed on the board's annual report included a junior doctor taking a personal call during a consultation and the wrong relative being given bad news.
National Education Scotland and the Scottish Public Services Ombudsman has recently developed computer software to help staff respond to complaints.
A total of 681 complaints were received between April 1, 2012 and March 31 this year, down 2% on the previous year.
NHS Lanarkshire said it hit the target rate of 20 days for responding to complaints in 97% of cases.
A spokesman said: "We are committed to continually improving the level of customer care we provide to patients"
caroline wilson@ eveningtimes.co.uk
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