Here is the latest in our series of blogs by Glasgow students.

Jasmine Patel is a former Miss India UK contestant and studies journalism at GCU. She has creative flair in every way.

NOW that we come towards the end of the academic year, it's that month filled with mixed feelings. We don't exactly know how to feel. It's great to know that job offers are coming in but our feelings are brought down again by the constant reminder of exams. Just as the assessment period kicks in, there is one thing that you really shouldn't need to stress about on top of all the other worries you have to carry on your shoulders - that is trying to get a refund because a company has overcharged you. I was excited to find out I had secured an interview near Cambridge which meant I had to book a flight from Glasgow to Stansted airport in order not to miss the remainder of my classes and save necessary revision time in between. Therefore, I took the worst decision and booked my flight with, a Spanish travel agency which advertises itself to finding the cheapest flights. The website had found the cheapest flight and the service charge had been discounted from the total price but it was only when the confirmation email had come through, I had realised the company charged extra. After calling customer services, which transfers to a call centre in India, the agitation was indescribable, after explaining the situation five times before the advisor understood. They had also put me on hold three times, leaving me to wait for over two hours. Three male advisors had put me on hold to transfer my call to the finance department in Spain, whilst the female advisor managed to put a refund through. She was convinced there was a service charge even though the website was showing a deduction in the total price. If only the males had done that in the first place, but I guess as the Indian Premier League had started in cricket, checking the scores was more important. How do I know this? Since my roots lie from India, I can understand Hindi when they are talking with other friends and colleagues in the background. After one week of fighting for my refund, it took another two weeks to process and that too I was still refunded less to what was owed back to me. Typing the company's name into Google, the first page was filled with bad reviews, followed by the numerous complaints on Twitter. First lesson learnt: check the reviews of the company before falling for their false advertisement. Second lesson for all students: Don't let any company rip you off because you're a student. We work long and hard in these part-time jobs for every penny we earn, whilst juggling university, family life, social life, and many incurring costs. I have seen groups of students who have been ripped off by shop keepers, especially in privately-owned newsagents. Students have rights like any other human being and should be exercised fully.