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NEVER LOST FOR WORDS: Freezing out cold callers gives me a warm feeling
 
Thatcher: the ultimate deterrent?
Thatcher: the ultimate deterrent?
 
Sam Clarke
Sam Clarke
 

by Sam Clarke

JUNK mail was easy to deal with: a razor blade to slice the flap open and a few minutes to refold and swap the contents to ensure the sender's address appeared in the window.

Popping them back into the nearest postbox triggered a deeply, malicious smile at the thought of all those credit card, loan, insurance and double-glazing firms getting one another's mail.

Hitting back at spam e-mailers is, sadly, less worthwhile since retaliation only clogs up the system even more.

Of late, however, I have declared war on telephone cold callers; like the holiday firm who called to say I had won a great competition for a free break that, when I totalled up the extras (small details like air fares and food) was going to cost well into four figures - before I bought the timeshare!

Fortunately, I had the presence of mind to stall and ask that they call me back after I had passed the great news to my wife.

A quick internet check on the company showed just how unscrupulous they were, so when the young lady called me back, I asked about the various complaints and censures levelled against the firm.

The click from the other end was satisfying.

Another useful trick is to let the marketeer go through their speil until they reach the security questions': you know, can you give your date of birth, address, postcode, blood group, inside leg measurement.

My stock answer nowadays is: How do I know you are who you say you are? If you have all my details in front of you, read them off and I'll confirm them.' The reply usually begins: Data protection rules' at which point the caller will hear, I hope, a loud and positive click through their headset.

But the worst of all calls are silent: around 1.5million a year.

I am not easily scared; the house phone is ex-directory and caller display usually reveals the dreaded 0845 prefix.

For the elderly, infirm or just plain paranoid there can be few things worse than picking up the phone to . . . silence.

Is it a heavy-breather, a vile and malicious caller or, most likely, a computer auto-dialling random numbers in the hope of getting an answer.

Robo-calls are menacing intrusions.

But if OfCom won't ban them, inventors Steve Smith and John Price could have the answer.

They have come up with a little gadget which recognises trusted telephone numbers and fires an automated message back at the junk callers - a bargain at under a hundred quid a pop.

Even better, if a number isn't on the so-called zap list' their gadget, TrueCall, asks the caller who they are, puts them on hold and rings the user's phone to give them the chance to accept or reject the call.

Brilliant - especially since it's all at the nuisance's expense.

Still, it'll be a shame to wipe the answering machine message guaranteed to sicken even the most foul-mouth, malicious pervert or determined cold-caller.

An earful of Maggie Thatcher? The ultimate deterrent.

Publication date 23/10/08

Posted by: steven976, Feltham, Middx on 2:58pm Thu 23 Oct 08
My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
Posted by: steven976, Feltham, Middx on 3:02pm Thu 23 Oct 08
I should also point out that your details find themself onto various databases by rather nefarious means!.. Remember seeing that tiny little box on an application form, stating "if you do NOT wish your details to be shared with others, please tick"?.. You forgot, didn't you?? Now that I've told you, perhaps you'll read these forms more closely!!
Posted by: calamero, Glasgow on 5:26pm Thu 23 Oct 08
steven976 wrote:
My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
It works with most but we have been registered for about 5 years and we still get them. Most simply hang up when told but clearly do not remove details from database as its too much trouble.

It is their fault - they pick the job and they know what the script is (literally).
Posted by: steven976, Feltham, Middx on 8:53pm Thu 23 Oct 08
calamero wrote:
steven976 wrote: My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
It works with most but we have been registered for about 5 years and we still get them. Most simply hang up when told but clearly do not remove details from database as its too much trouble. It is their fault - they pick the job and they know what the script is (literally).
If you have a means of recording those calls, then do so. send the recording to the TPS, but make sure you get the caller to mention either their company, or the company they represent. This makes it easier to identify the offender. The tps should then contact the offender with strict instructions to enforce removal of your details from all databases, or suffer the consequences.
Posted by: SPAMALOT, southside on 9:08pm Thu 23 Oct 08
steven976 wrote:
My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
just tell them to feck off works a treat
Posted by: steven976, Feltham, Middx on 12:49pm Fri 24 Oct 08
SPAMALOT wrote:
steven976 wrote: My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
just tell them to feck off works a treat
WRONG!.. I worked in a call centre, once upon a long ago!! All we did was to put your details back into the auto-dialler queue, and hope the same agent got you again, just to **** you off - especially if the agent had been having a crap day! Believe me, call centres deal with thousands of outbound calls a day, so we've heard the FECK OFF bit soooo many times, it's like water off a duck's back, whereas it's sooo much easier to **** you off after 3 0r 4 calls from the same call centre, flogging the same product!!
Posted by: steven976, Feltham, Middx on 12:49pm Fri 24 Oct 08
SPAMALOT wrote:
steven976 wrote: My advice is to register your telephone with the TELEPHONE PREFERENCE SERVICE (the number is printed at the front of your directory). Once registered (it's free, by the way!), "cold-callers" must not contact you. If they persist in this practise, they can be fined. All you have to do is tell the call-centre worker that your number is TPS-registered, and ask that you be removed from their database. Please bear in mind that these workers are calling you from a database compiled some time prior to you receiving such a call, so don't shout and swear at them.. It's not their fault!
just tell them to feck off works a treat
WRONG!.. I worked in a call centre, once upon a long ago!! All we did was to put your details back into the auto-dialler queue, and hope the same agent got you again, just to **** you off - especially if the agent had been having a crap day! Believe me, call centres deal with thousands of outbound calls a day, so we've heard the FECK OFF bit soooo many times, it's like water off a duck's back, whereas it's sooo much easier to **** you off after 3 0r 4 calls from the same call centre, flogging the same product!!
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