Three clients who spoke to the Evening Times reported mixed results when asked if they were happy with their level of care, and the service they were receiving from the care provider, writes Hannah Rodger.
One woman, who did not want to be named for fear of discrimination from Cordia, said the s ervice was “much better” before staff shifts were changed.
The woman, whose disabled son receives care from Cordia staff, said the changes did not provide a greater continuity of care, as intended by Cordia bosses.
She said: “We get quite a few different carers each week and the weekends are even worse.
“The staff are great but you can tell they are under a lot of pressure and they are just doing their best with the resources and time they have.
“It’s not their fault. I just don’t understand why they had to move carers who had been helping the same people for so long, and they had built up a friendship with their clients.”
James McLeod, whose teenage son Jack receives help from Cordia staff, said he has been very happy with the service since he reported his concerns to the Evening Times.
We reported how carers had arrived two hours late for their appointment with Jack the week the shift changes took place. James said the service was now the same as it had been before the changes despite a change in carers coming to visit.
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