UBER could be prevented from operating in Glasgow if it does not address concerns raised by a council committee.

The Licensing and Regulatory Committee rejected an application for a temporary licence for a new booking office.

The app based private hire firm applied for new a temporary licence after it was told it had to vacate its current office where it is licensed until June next year, because the property is due to be renovated and all tenants are being removed.

Now it has until April 18, when the full three-year booking office licence application is due to be heard for the new premises to satisfy the committee.

Councillors were angry the Glasgow office would not have a phone number where complaints can be made to.

They also raised concerns if Uber Scotland, Ireland and Wales manager Kieran Hart could be a “day-to-day manager” of the Glasgow office.

A spokesman for Uber said: “We’re looking to move offices in Glasgow and in order to do so we need to license our new premises.

“We can continue serving thousands of drivers and riders in the city under our current licence and will re-apply when we have addressed the issues raised today.”

When city councillors voted to reject the temporary booking office application, it is understood Uber obtained an extension on its current premises.

The company will have the current office on West George Street until the end of April.

If it did not get the extension, it would have been unable to run a booking office for more than 900 drivers in the city.

The big decision day is on April 18 the three-year booking office licence for the new Buchanan Street office will be heard.

If it is rejected, entire operation of Uber in Glasgow will be at risk.

Uber will have to address the issues councillors raised.

They were unhappy that Kieran Hart, a regional manager for Uber, and present at the meeting, was considered a “day-to-day manager” of the Glasgow office.

Mr Hart said he was only in the city around five days a year but doubled down he was the day-to-day manager.

Councillors criticised that Uber had no phone number for its Glasgow office advertised.

Mr Hart informed councillors a 24/7 hotline would “soon” be up and running for the whole of the UK.

From the podium, Councillor Rhiannon Spear said: “I would just like to push you on your complaints procedure.

“It concerns me if something happens in one of your taxes I cannot in any way speak to anyone.”

Mr Hart responded: “If it’s an emergency, Police Scotland should be contacted first.”

Councillor Spear doubled down and was becoming visibly more irritated.

She asserted: “You’re wanting someone to log a complaint via the app, a normal company would have a public number to call.”

The app-based system “works for customers”, Mr Hart responded.

With that, Councillor Spear retorted, “in your opinion”.

Five out of seven councillors voted for an amendment to refuse the application, which was put forward by Rhiannon Spear.

Convener Alex Wilson put forward another motion to approve the application, who only John Kane supported.

A Glasgow City Council spokesman said: “Members of committee were primarily concerned about who would be in charge of the day-to-day management of the new licence in Glasgow.

“It was felt the firm required to have a stronger presence in the city to ensure appropriate oversight of their Glasgow operation.

“An application for a full, three-year booking office licence has been received from the firm and will be considered in due course.”