GLASGOW Airport has reminded holidaymakers that disruptive behaviour of any kind will not be tolerated during the busy 2018 summer season.

This year’s Campus Watch drive is underway in partnership with Police Scotland to tackle disruptive behaviour at Glasgow Airport and provides training, advice and support to staff who interact with passengers on a daily basis. This includes check-in staff, security teams, bar and restaurant employees, retailers and airline crews.

One of the key aims of Campus Watch is early intervention. Staff across the campus are encouraged to report the details of any potential incident of disruptive behaviour to the airport’s central control room through a dedicated phone number printed on each employee’s airport ID badge.

This information, including passenger description and travel details, is shared with staff across the airport campus via a rapid text alert system.

In addition to this, Glasgow Airport has also invested more than £10,000 to introduce a new digital radio system to help disseminate live Campus Watch intelligence across the terminal in addition to the text system.

Glasgow also took the unprecedented step this week to launch a national advertising campaign to remind passengers of their responsibilities when travelling through the airport this year.

Francois Bourienne, Chief Commercial Officer for Glasgow Airport’s parent group AGS Airports Ltd, said: “While it’s important to stress that the vast majority of passengers travelling through our doors do so responsibly and that incidents are extremely rare, Glasgow Airport continues to operate a zero-tolerance approach to disruptive behaviour.”

Sergeant Clare Riddoch, who heads up Campus Watch at Glasgow Airport, said: “We work with our airport, retail, catering and airline partners to ensure incidents of disruptive behaviour are few and far between.

“On the rare occasion, someone is disruptive their behaviour can have a significant impact and cause concern and misery for a large number of passengers, particularly if the incident occurs on board an aircraft.

“By creating a single point of contact with Campus Watch and delivering consistent messaging and regular training, thousands of people employed across the airport work together to tackle disruptive behaviour as soon as it becomes an issue."