18 July 18
Glasgow Pride organisers say 'fence breaches' caused hundreds to be turned away from event
ORGANISERS behind Pride Glasgow have said that revellers scaling the fence are to blame for capacity issues.
An investigation by the charity found that 86 reported fence breaches prevented around 600 people from gaining access to the site at Kelvingrove Park.
The event was met with widespread backlash after hundreds of ticketholders were denied entry due to the venue being 'overcapacity'.
Revellers reported queues of up to two hours and people passing out due to the heat after not being allowed in.
Tensions continued to grow after Pride Glasgow bosses failed to respond to questions on how the disaster was allowed to happen.
Speaking nearly four days on, a spokesman for Pride Glasgow said the 'accidental over-selling of tickets' overshadowed the parade being led by First Minister Nicola Sturgeon - the first elected political leader in the UK to do so.
A new ticketing system, which was implemented the week before the event, has also been cited as a major contributor to the issues.
He added: "Initial findings of our investigation have found that on Saturday there were 86 reported fence breaches, we do not have a figure for how many managed to get on site at each breach, but to tackle this we immediately recruited more security. However these breaches did have a massive impact on our capacity.
"We also have found we did oversell tickets and for this we are deeply sorry, we are currently working our way through the emails requesting refunds. We believe that potentially 600 people were unable to gain access on the Saturday.
"The new ticketing system allowed us to withdraw funds the same day, to assist with cash flow.
"When we moved over to the new system, human error meant we didn't cap the types of tickets and this led to tickets being over sold. For this we are sorry. We acknowledge this is unacceptable and offer our sincere apologies to everyone affected.
"Once we knew the extent of the ticket sales on our new ticketing system we immediately closed down the system.
"All of our box office staff immediately changed over to doing wristband exchange only.
"We do however believe tickets may have been viewed but not scanned by ourselves, during busy periods and this may have resulted in people with duplicate tickets."
In response to report that the charity which organises the event failing to provide up to date accounts to Scotland's charity regulator.
Further questions are now being asked with the charity failing to provide up to date information on its finances to The Office of the Scottish Charity Regulator.
A notice posted on the charity’s profile on the OSCR website, reads: “This charity failed to provide information on its finances within 9 months of its Financial year end date. Where the number of ‘documents days overdue’ exceeds 75, this charity is classed as ‘defaulting’. We actively pursue defaulting charities using our powers under the Charities and Trustee Investment (Scotland) Act 2005.”
The spokesman continued: "In terms of our Office of the Scottish Charity Regulator (OSCR) return, with our event changing date it has impacted on our return, which we knew in advance.
"We have a 75 day window to submit it and OSCR are aware of this.
"As previously stated in our Facebook post we are looking to expand our organisation. We are therefore immediately putting in place a team of external advisors to get us through this period.
"Pride Glasgow has grown exponentially since 2014 and we are grateful to Scotland’s LGBTI community, to our partners and sponsors, for their support. We promise to listen to the complaints, learn from this error, and ensure it never happens again.
"We are extremely disappointed to hear Scott Agnew's issues with the festival. We are really grateful Scott has been part of Pride for so long and we are sorry he feels he can not work with us in the future."