A DISABLED mum claims Cordia bosses failed to contact her family after she was admitted to hospital.

Valerie Livingstone said she is now worried for her safety under Cordia care following an alleged breakdown of communication in January.

Ms Livingstone became unwell during an evening visit from carers and was later taken to hospital by ambulance.

The following morning her carer came as usual but no contact was made with the family to ask why she wasn't home.

It was 8.45pm - 24 hours after she was taken to hospital - before Cordia made contact with her daughter.

Cordia claims its staff acted appropriately and a Care Inspectorate investigation did not uphold Ms Livingstone's complaint.

But she said: "My meal from the night before was still out on the table, the paramedics had moved things around and I have never, never not told them that I wouldn't be home for a visit.

"I also took ill during a visit from a carer the night before so you think they might have put two and two together."

Ms Livingstone returned home on January 8 this year after spending the festive season with her daughters.

During a 6.30pm visit from a carer, she felt ill and became progressively worse after the carer left.

Around 9pm that night, the 61-year-old was taken to the Queen Elizabeth University Hospital where she was admitted and kept in for 10 days.

A carer in the morning flagged up to her bosses that Ms Livingstone, from Craigton, wasn't at home but no contact was made with the family.

It was only at 8.45pm that night that Cordia contacted Ms Livingstone's daughter to ask where she was.

Ms Livingstone complained but Cordia said its staff had acted correctly.

She said: "All I wanted was for them to say, 'We're really sorry, we'll look at staff training', but they didn't.

"I was so upset I didn't want Cordia in my house, even though my carers are always lovely. I am able to speak out but a lot of other people aren't so I didn't want to let this complaint lie."

Ms Livingstone moved to Glasgow from Campbeltown four years ago to be nearer her daughters and has used Cordia services since.

In 2012 she fell ill with a viral infection.

She added: "I went into hospital with a sore throat and came out in a wheelchair.

"I was housebound in Campbeltown as I was more isolated but I moved to Glasgow to get my independence back.

"It was great, it was going well, until Cordia got involved.

"They might have followed procedures but are those procedures working if it takes 24 hours to ask where a client is?"

A spokesman for Glasgow’s Health & Social Care Partnership said: “It is unfortunate that Ms Livingston was unwell and we sympathise with her and her family. However, her complaint was investigated both by Cordia and by the Care Inspectorate and neither found evidence to support the claims made.

“The Care Inspectorate agreed that Cordia acted appropriately and in accordance with policies and procedures.

“Ms Livingston can rest assured that her complaint has no bearing on her care visits going forward.”

A spokesman for the Care Inspectorate said: "A concern was raised with us about this service.

"Whilst we take all concerns brought to us seriously and investigate them fully, in this instance we found no evidence to uphold a complaint.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

“We would always encourage anyone with a concern about care to contact us, anonymously if needed, on 0345 600 9527.”