Mobile network O2 has said it is investigating a technical fault that has left thousands of mobile customers unable to get online.
UK customers have reported not being able to use mobile data to access the internet and other services on the company's network.
It has confirmed engineers are working to fix the issue.
"We are aware our customers are unable to use data this morning," the company said on its official Twitter account.
Outage Update: Our teams are working closely with one of our 3rd party suppliers who has identified an issue in their system which has impacted mobile services globally. This is our top priority and we are really sorry. Get updates here: https://t.co/5oS7qap2bj
— O2 in the UK (@O2) December 6, 2018
"Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this."
The service status page of the O2 website added that "voice calls are working OK" and apologised for any inconvenience caused.
Other mobile networks, including Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.
O2 said it would share further updates as soon as they were available.
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel