A phone and text scam is sweeping across Wales and Conwy residents are being urged to be vigilant.

A number of incidents have been reported across Wales where text messages or callers claim they can help the householder get a council tax refund, they then go on to ask for personal bank account details.

Conwy County Borough Council (CCBC) said residents are advised to never give their personal banking details over the phone unless they are 100 per cent sure they are speaking to a professional individual working on behalf of a recognised organisation.

A CCBC spokesperson said: "If in any doubt, take the caller's number and check it’s valid. Anyone working in a professional capacity won't mind you doing this.

"It’s also worth regularly reminding elderly relatives and friends to be cautious with their personal and bank details."

Conwy residents can get free help and advice on council tax and benefits direct from CCBC by phoning 01492 576 607, by emailing ctax.enquiries@conwy.gov.uk or online at www.conwy.gov.uk/council-tax.